1. Information We Collect
Depending on how you use Dialeaze, we may collect information that is necessary to create your account, provide our services, process payments, maintain security, and provide customer support.
Account Information
When you create or maintain a Dialeaze account, we may collect information such as:
- Full name
- Email address
- Phone number
- Business name
- Business website
- Account credentials
- Selected subscription plan
Communication Information
When you use Dialeaze communication features, we may process information associated with those services, including telephone numbers, call records, call duration, call status, call history, messages, voicemails, recordings where enabled, and contacts you choose to store in Dialeaze.
2. How We Use Your Information
We may use information collected through Dialeaze to:
- Create and maintain your Dialeaze account.
- Provide our communication services.
- Provision and manage business phone numbers.
- Provide calling and messaging functionality.
- Provide voicemail and recording functionality.
- Store and display call history.
- Process subscriptions and payments.
- Provide customer support.
- Maintain and improve the Dialeaze platform.
- Detect fraud, abuse, and unauthorized activity.
- Maintain the security of our services.
- Communicate important account or service information.
- Comply with applicable legal requirements.
3. Communication Services
Dialeaze provides business communication functionality that may involve third-party telecommunications and technology providers.
When you make or receive calls, send or receive messages, use voicemail, or use other communication features, certain information may be transmitted through providers necessary to deliver those services.
This information may include telephone numbers, timestamps, call metadata, message information, call status, and other information required to operate the requested communication service.
4. Call Recordings
If call-recording functionality is enabled for your account or a particular communication, Dialeaze may store the resulting recording and information associated with that recording.
You are responsible for using call-recording functionality in compliance with applicable laws and for providing any notices or obtaining any consents required for recording communications.
5. Payment Information
Dialeaze may use third-party payment processors to process subscription and other payments.
Payment information may be transmitted directly to the applicable payment processor for authorization, processing, transaction management, refunds, and related payment activities.
Dialeaze does not intend to store complete credit or debit card credentials on its own servers.
Payment processors may maintain their own privacy, security, and data-handling policies governing the information they process.
6. Third-Party Service Providers
Dialeaze relies on third-party providers to operate portions of our platform and deliver requested services.
These providers may support functions such as:
- Account authentication and management
- Cloud infrastructure and databases
- Telecommunications and voice services
- Business phone-number provisioning
- Messaging services
- Payment processing
- Email delivery
- Website hosting
- Security and fraud prevention
Third-party providers may process information as necessary to provide their services, maintain security, comply with legal requirements, or support the operation of Dialeaze.
7. Information Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.
However, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.
9. Data Retention
We retain information for as long as reasonably necessary to provide our services and for legitimate business, security, legal, and operational purposes.
This may include retaining information for purposes such as:
- Maintaining your account
- Providing requested services
- Completing transactions
- Maintaining business records
- Resolving disputes
- Preventing fraud and abuse
- Complying with applicable legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
10. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion where applicable.
- Ask how your information is being used.
- Cancel your Dialeaze account.
- Contact us regarding privacy concerns.
Certain information may need to be retained where required by law, necessary for legitimate business purposes, or required to complete transactions, prevent fraud, or resolve disputes.
11. Children's Privacy
Dialeaze is intended for business and general adult use and is not directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When changes are made, the updated version will be posted on this page together with a revised "Last Updated" date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Dialeaze.
Dialeaze
Website: dialeaze.com
Email: Admin@dialeaze.com
Phone: +923102413947
Business Address: Office # A 30, Salman Tower infront of Malir Nadra Karachi