Terms & Conditions

1. Agreement to These Terms

By accessing or using Dialeaze, creating an account, purchasing a subscription, or using any Dialeaze service, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not access or use Dialeaze.

These Terms apply together with the Privacy Policy and Refund & Cancellation Policy .

2. Eligibility

You must have the legal capacity to enter into a binding agreement in order to use Dialeaze.

If you use Dialeaze on behalf of a business, organization, or other entity, you represent that you have authority to accept these Terms on its behalf.

Dialeaze is intended for legitimate business and professional communication purposes.

3. Account Registration & Security

To use certain Dialeaze services, you must create an account and provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

You must promptly notify Dialeaze if you believe your account has been accessed without authorization or compromised.

You must not create accounts using false, misleading, fraudulent, or impersonated information.

4. Dialeaze Services

Dialeaze provides software and communication services that may include, depending on the customer's plan and configuration:

• Business phone numbers
• Voice calling
• Inbound and outbound calling
• Business messaging and SMS
• Voicemail
• Call recordings
• Contacts management
• Call history
• Team communication features
• Call management and related business communication tools

Features, limits, pricing, availability, and integrations may vary by subscription plan.

5. Subscriptions & Payments

Certain Dialeaze services require a paid subscription. Subscription prices and billing frequency are shown before purchase.

By purchasing a subscription, you authorize Dialeaze and its payment provider to charge the applicable subscription amount.

Where recurring billing is enabled, subscription charges may be automatically processed for each new billing period until the subscription is cancelled.

Dialeaze's refund and cancellation rules are described in our Refund & Cancellation Policy .

6. Business Phone Numbers

Dialeaze may provide or provision telephone numbers through third-party telecommunications providers.

Phone-number availability depends on geographic, regulatory, carrier, inventory, and other telecommunications requirements.

A phone number assigned to an account does not necessarily remain permanently reserved to that account.

If an account is cancelled, suspended, terminated, or otherwise becomes inactive, Dialeaze may release, reclaim, or reassign associated telephone numbers where permitted by applicable telecommunications requirements.

7. Voice, Messaging & Communications

Dialeaze enables customers to communicate with third parties using voice and messaging services.

Customers are solely responsible for the content, purpose, recipients, timing, and legality of their communications.

You must comply with all applicable laws, telecommunications requirements, messaging rules, consent requirements, and industry standards when using Dialeaze.

Dialeaze does not guarantee that every call or message will be delivered, answered, completed, or received.

8. Call Recordings

Certain Dialeaze plans or features may allow customers to record calls.

Customers are solely responsible for determining whether recording a call is lawful and for obtaining any notice or consent required by applicable law.

Customers must not use Dialeaze recording features in violation of applicable privacy, telecommunications, employment, consumer-protection, or recording laws.

Additional information regarding recordings and personal information is provided in the Privacy Policy .

9. Acceptable Use

Dialeaze may only be used for lawful and legitimate purposes.

You must not use Dialeaze to:

• Conduct scams or fraudulent activity
• Commit or facilitate illegal activities
• Impersonate another person or organization
• Send deceptive or misleading communications
• Conduct abusive spam calling or messaging
• Harass, threaten, or intimidate recipients
• Attempt to defraud recipients
• Use unauthorized or misleading caller identification
• Violate applicable telecommunications or messaging laws
• Attempt to bypass platform security or usage controls
• Interfere with the operation of Dialeaze
• Use the service in a manner that creates significant risk to Dialeaze, its providers, or other customers

10. Suspension & Termination

Dialeaze may suspend, restrict, or terminate an account where reasonably necessary to protect the platform, customers, telecommunications providers, payment systems, or other parties.

This may occur where an account:

• Violates these Terms
• Uses Dialeaze for spam, scams, or fraud
• Engages in illegal or abusive activity
• Creates significant security or telecom risk
• Contains materially false or misleading information
• Has an unpaid or reversed balance
• Is subject to a legitimate provider or regulatory restriction

In serious cases, suspension or termination may occur immediately without prior notice.

Where an account is terminated for prohibited or abusive activity, associated phone numbers and other services may also be disabled or reclaimed.

Suspension or termination for violation of these Terms does not automatically create a right to a refund.

11. Third-Party Providers

Dialeaze may rely on third-party providers for telecommunications, payment processing, hosting, authentication, messaging, infrastructure, analytics, and other services necessary to operate the platform.

Third-party providers may impose additional requirements, restrictions, geographic limitations, verification requirements, or acceptable-use rules.

Your use of Dialeaze may therefore be subject to applicable requirements imposed by those providers.

12. Service Availability

Dialeaze aims to provide reliable business communication services but does not guarantee that the service will always be available, uninterrupted, error-free, or free from delays.

Service availability may be affected by maintenance, telecommunications networks, internet connectivity, third-party providers, outages, technical failures, security incidents, regulatory requirements, or other circumstances beyond Dialeaze's reasonable control.

Dialeaze may perform maintenance, updates, upgrades, or changes to the platform when reasonably necessary.

13. Intellectual Property

Dialeaze and its associated software, interface, branding, design, trademarks, documentation, and platform technology are owned by or licensed to Dialeaze and are protected by applicable intellectual property laws.

Except as expressly permitted by Dialeaze, you may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or create derivative works from Dialeaze's software or platform.

You retain ownership of content and information that you lawfully submit to Dialeaze, subject to the rights necessary for Dialeaze to provide the services.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Dialeaze will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of the service.

This may include, to the extent permitted by law, losses relating to business interruption, lost revenue, lost profits, loss of data, missed calls, unsuccessful communications, or service downtime.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

15. Changes to Dialeaze

Dialeaze may modify, update, improve, suspend, or discontinue portions of the service from time to time.

Features, integrations, pricing, technical requirements, and service availability may change as Dialeaze develops its platform and responds to telecommunications, security, regulatory, or business requirements.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Dialeaze and its operations, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from or relating to these Terms or the Dialeaze services shall be handled in accordance with applicable law and any dispute-resolution procedures communicated by Dialeaze.

17. Privacy

Dialeaze's collection and use of personal information is described in our Privacy Policy .

By using Dialeaze, you acknowledge that you have reviewed the Privacy Policy and understand that certain information is necessary to provide account, billing, communication, security, and support services.

18. Contact Dialeaze

If you have questions regarding these Terms, your account, subscriptions, payments, or Dialeaze services, please contact us.